Customer Support Specialist
Are you passionate about providing great service and solving customer queries? Then we are looking for you! As a Customer Support Specialist, you will be pivotal in delivering top-notch support to our customers. Join our team and be part of an exciting environment where your skills and enthusiasm are valued.
What you're going to do:
As a Customer Support Specialist at Bierens, you will play a pivotal role in ensuring our customers receive the highest level of support and assistance. This position requires an individual with strong communication skills, a passion for helping others, and the ability to troubleshoot and resolve customer issues effectively.
Responsibilities:
- Respond promptly to customer inquiries through various channels, including email, chat, and phone;
- Provide accurate information about our services and assist customers with their queries and concerns. Build and nurture strong relationships with clients through effective communication and regular follow-ups;
- Collaborate with legal and operations teams to create customized proposals;
- Present proposals to clients, addressing any concerns and negotiating terms to secure new business;
- Provide feedback to the marketing and management teams to enhance service offerings and strategies;
- Maintain accurate records of sales activities, client interactions, and deal progress and generate regular reports to track sales performance and contribute to forecasting.
Who are you?
- An exceptional English speaker and writer. In addition, any other language such as German, Italian, Spanish, Dutch, or French is preferred;
- Previous experience in customer support or a related field is preferred;
- Excellent communication, negotiation, and interpersonal skills;
- Self-motivated and results-oriented with a track record of meeting or exceeding targets;
- Ability to work independently and collaboratively within a team environment.
Who are we?
We are an international organization with two core activities: debt collection and legal services. For this we employ more than 100 specialists, including more than 30 (inter)national lawyers and jurists, divided over three branches: Bierens Group, Bierens Law and of course Bierens Lab. We focus mainly on the (inter)national B2B market and serve a large clientele that ranges from SMEs to renowned multinationals.
At Bierens we strive for excellence in our services, in which the core values of a true family business are central. This culture makes our organization non-hierarchical and fosters an environment where integrity, fairness and a will to win take center stage.
Why Bierens? Discover the reasons to be part of our Bierens Family:
🌐 International Dynamics: Join a dynamic, international organization where teamwork is paramount. Work with enthusiastic colleagues in an informal team. Look here to get acquainted with them in advance;
📈 Growth and Development: Get the freedom and opportunities to grow both professionally and personally. Bierens is a place where your development is key.
💼 Market-based Salary and Benefits: Enjoy a market-based salary and attractive benefits that match your ambitions.
🗓️ Flexible Work Opportunities: Experience the flexibility of working on days that work best for you.
🎉 Companionship and Responsibility: Discover the perfect blend of companionship, self-determination and responsibility in a stimulating work environment.
🎊 Fun Activities: Participate in fun activities such as movie nights, monthly get-togethers, staff lunches, sporting events, visits to the Efteling, and much more!
🚤 Beer Boat Adventures: Cruise regularly through the canals of Amsterdam on our very own Bierens boat.
🏋️♂️ Active Breaks: Entertain yourself during breaks with activities such as cross-fitting, volleyball, table tennis, gaming or even cookie baking.
🍏 Healthy Living: Stay fit with our weekly fruit package, interspersed with delicious cake, and take advantage of the extra exercise provided by the many stairs you can brave.
Working at Bierens is more than just a job; it's an adventurous journey full of growth, camaraderie and opportunity. Join our team and discover why Bierens is the ideal place to shape your career!
Do you have any questions or want more information?
Then contact Bastienne Maessen (Junior HR Advisor) at +31 (0) 413 31 17 77.
"We kindly request you not to make any acquisitions in response to this advertisement."
- Operating companies
- Bierens Incasso Advocaten
- Locations
- Veghel
Veghel
About Bierens Incasso Advocaten
Customer Support Specialist
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